UTILITY DEPARTMENT POLICIES
TOWN OF ESTES PARK
(970) 586-5331

DEPOSITS:

Residential

New customers, current customers with a late payment history, or previous customers who have not had utilities in their name in the prior six months, must pay a $100.00 new service deposit.  The deposit is returned with interest after one year providing there have been 12 months of good payment history.

Commercial

New commercial accounts require a deposit totaling the highest three consecutive months’ utility bills from the previous twelve months, with a minimum of $150.00.  The deposit is refunded after 24 months of good payment history. 

LATE FEES:

A late fee of 1.5% will be charged to accounts that are 30 days in arrears. 

RETURNED PAYMENTS:

Customers will be notified in writing when a check or bank draft has been returned  for non-payment. The amount of the payment will be added back on to the account along with a $15.00 fee. If a customer has three returned payments in a one-year period, they will be required to pay cash for the following twelve months.

 DELINQUENT ACCOUNTS:

 When a utility bill has not been paid 30 days after the due date, the account will be processed for discontinuation of service:

A.     A delinquent letter will be mailed to the customer, allowing 10 days to pay the delinquent amount.

B.     The Town will attempt to make one contact with the customer with a phone call or door hanger. There is a $10.00 charge for those services.

C.     The utilities will be shut off if full payment of the notice still has not been received by the due date. There is a $40.00 charge for the shut off.  If reconnection is requested after 4:00 pm, there is an additional $50.00 charge. Accounts for which service has been discontinued for non-payment are subject to a mandatory disconnect and reconnect fee which is payable prior to reconnection of service, in addition to the delinquent amount due.

COLLECTIONS:

If a customer has an unpaid balance on a terminated account, the Town will:

A.     Transfer the amount to an active account  OR

B.     Mail two notices to the customer requesting payment; all unpaid accounts will be sent to Collections.